☰ MENU

iPad Troubleshooting

The basic fix to solve most problems is to Restart your iPad.
Restart the iPad by holding down on the Wake/Sleep (On/Off) button until the red slider appears and then slide to shut Off. To power up hold the Sleep/Wake button until the Apple logo appears and let go of the button.

Wifi Connection does not seem to respond.

Sometimes the wifi icon will appear in the top left corner of the iPad and for some reason, connectivity has been lost.
  1. Go to Settings - Wifi
  2. Turn the Wifi setting off and then turn it back on again.
  3. Select the desired network and try again.


App does not respond to input.

Sometimes an app seems sluggish and doesn't respond to commands. The best way to trouble shoot this problem is to close the app.
  1. Double click the home button.
  2. Locate the troublesome app.
  3. Select the app and place your finger on the app until the apps begin to wiggle.
  4. Tap the small red - symbol located in the top left corner of the icon.
  5. Double click the home button and open the app.

If that doesn't work your app may have an update. To check for updates:
  1. Select the App Store Icon
  2. In the navigation bar at the bottom of the screen, select Updates.
  3. You can either update all apps at once (this may take awhile) or locate the problem app and update that specific app.

App crashes as soon as it is opened.

Often times apps crash because they are in need of an update. To check for updates:
  1. Select the App Store Icon
  2. In the navigation bar at the bottom of the screen, select Updates.
  3. You can either update all apps at once (this may take awhile) or locate the problem app and update that specific app.

Other times apps crash because they somehow get corrupted. Then, the best fix is to delete the app from the iPad and reinstall it from the app store. To delete apps and then reinstall them:
  1. Locate the app on the iPad
  2. Touch the app until all apps begin to wiggle.
  3. Tap the X icon in the upper left corner of the screen and confirm the delete.
  4. Open the App Store.
  5. Select the purchased tab in the bottom navigation bar.
  6. There are two tabs at the top of this window. Select Not On This iPad.
  7. Locate the app you previously deleted and tap the Cloud Download icon.


App accidentally deleted from iPad.

It's easy to retrieve accidentally deleted apps from the iPad. The process differs for paid and free apps.
For Paid Apps:
  1. Open the App Store.
  2. Select the purchased tab in the bottom navigation bar.
  3. There are two tabs at the top of this window. Select Not On This iPad.
  4. Locate the app you previously deleted and tap the Cloud Download icon.

For Free Apps:
  1. Open the App Store.
  2. Type the name of the app in the Search Window located in the top right corner of the App Store.
  3. Install the App as you would with other free apps.


AirPlay connection for Apple TV undetectable.

  • Best Practice: Make sure you unmirror one device before you connect with another device
  • Restarting your iPad / Computer usually solves the issue.

Option 1: Sleep Settings on the iPad
If you don't have the luxury of connecting your Apple TV directly to an Ethernet connection you may try changing sleep settings. This will prevent your iPad and therefor your Apple TV from losing the assoicated IP address.
  1. Go to Settings
  2. Change AutoLock to Never or 15 Minutes
Note: Changing it to never means you'll need to manually put your iPad to sleep by clicking the on/off button located in the top right corner of the iPad or else your passcode won't activate. It will also use more of your battery so remember to put your iPad to sleep when you aren't using it - don't just shut the cover.
Option 2: ScreenSaver on Apple TV
Change the ScreenSaver settings on your Apple TV
  1. Apple TV Menu
  2. Select Screen Saver
  3. Select Start Screen Saver and change setting to Never by clicking the center button.
Option 3: Hardwire your Apple TV
Connecting your Apple TV with an ethernet cable will solve most of the disappearing AirPlay icon issues.


Safari search engine settings changed accidentally.

Sometimes search engine settings in Safari can be changed when you visit a specific website and don't carefully read the print. Don't worry, these are easy to adjust.
  1. Open Settings
  2. Select Safari in the left navigation menu
  3. In the top right under General Safari Settings - select the appropriate search engine
There lots of other interesting features you can set in Safari here.


App will not work with camera.

If you mistakenly said "No" when you initially opened an app and it asked to connect the camera then you won't be able to access the camera until you adjust the privacy settings.
  1. Open Settings
  2. Select Privacy
  3. Select Photos - A list of apps that interact with the camera will begin to populate the screen.
  4. Locate the troublesome app and toggle the on/off switch to ON.


Notifications appearing on the iPad interfere with my work.

When you are using an app for the first time that utilizes notifications, a message will appear asking whether or not you want notifications.
Notifications can be handy if you are needing frequent updates and notifications of emails, etc...
However, notifications can become distracting and interfere with work. Fortunately, managing notifications is easy to do.
  1. Open Settings
  2. Select Notifications
  3. The apps in the notification center (those sending notifications) can be turned off by toggling the on/off switch to OFF.


Calendar app doesn't show my Google Calendar.

In order for your Google Calendars to show up in the Calendar App on the iPad you must first sync your mobile devices to Google.
  1. Go to https://m.google.com/sync/settings/on your device
  2. Select Sync with Apple devices
  3. In the middle of the page, select the link - Sync Multiple Calendars
  4. Check the calendars you would like to appear on that device
  5. Select Save
  6. Open the Calendar App on your device.
  7. Click the Calendar button on the top left portion of your screen.
  8. Select the calendars you would like to show on the device.
  9. You're finished. You should now be able to view and edit the selected calendars.


My iPad screen continually changes rotation.

You can lock your iPad to prevent your screen from rotating between portrait and landscape orientation. Just know that some apps only work in a specific orientation and the app will adjust itself by default, overriding rotation settings.
To lock your screen in a specific orientation:
  1. Double click the home button.
  2. Swipe your finger to the right until you see the iPad controls.
  3. Select Screen Lock
You can also set your side switch located on the right hand side of the iPad to lock your screen in a specific orientation.
  1. Open Settings
  2. Select General
  3. Near the bottom of the right side of the screen you will see the following:
    • Use Side Switch to:
  4. Tap Lock Rotation
You'll now be able to control your screen orientation easily from the side switch.


Everytime I type in a certain word another word appears in it's place.

I've had this happen a few times at school. A student plays around with shortcuts but doesn't truly understand them - or do they? ;-)
Basically, you can create a shortcut for a word. Say I wanted a shortcut for my name to be Jo instead of Joanne. I could make Jo a shortcut and, regardless of the app. if I typed the word Jo, Joanne would be inserted. Some people can get very clever with shortcuts so it's nice to know how to fix them if you aren't happy with the outcome.
  1. Open Settings
  2. Select General
  3. Select Keyboard
  4. Select Shortcuts
  5. Select the Shortcut you want to amend and either delete it or type in the correct word.
You can add new shortcuts by select Add New Shortcut at the bottom of the screen.


Restarting Your iPad

If none of the above fixes resolves your issues, resetting the iPad usually helps.
To reset your iPad:
  1. Begin by pressing the Wake/Sleep (On/Off) and Home buttons at the same time (for about 10-15 seconds). The Wake/Sleep button is the one on the top right corner of the iPad. The Home button is the round one at the bottom center of the iPad's front
  2. Continue to hold these buttons until one of two things happen: either the screen will flash and go dark, or a red slider will appear at the top of the screen
  3. If the slider appears, you can slide it to the right to turn off the iPad (or tap the cancel button if you change your mind)
  4. When the iPad's screen goes dark, the iPad is off
  5. Restart the iPad by holding down the Wake/Sleep button until the Apple icon appears. Let go of the buttons and the iPad reset will be complete.
Resetting the iPad shouldn't normally cause you to lose and data or settings.